Small businesses may receive complaints from members of the public for poor service, lack of quality or issues that have arisen during any sale or service that has been offered. Frequently complaints, sometimes unwarranted, are made to Trading Standards and as a result investigations can take place. Complaints could be made about the use of trademarks, food hygiene, credit agreements or contract issues with other businesses.
Nicholls & Nicholls have the expertise to assist small businesses to reduce the number of complaints and ensure staff have the right training to be aware of the criminal aspects of investigations and be prepared for test purchases by undercover Trading Standards officers.
We can tailor any training or workshops to suit the needs of your business due to the range of services offered to the members of the public and the vast range of investigations that fall within the remit of investigations within the Trading Standards. Most common topics include:
- What to do if requested for interview by trading standards
- What criminal offences could I be committing at my business
- How to avoid complaints and a referral to trading standards
Please contact us to discuss your individual needs and to tailor a workshop to benefit your staff and business.